Lifeline Terms of Service

Effective Date: October 2, 2025

Welcome to Lifeline! By accessing or using our application, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use the Service.

1. Description of Service

Lifeline is a personal digital journal application that allows you to save, organize, and visualize your life's memories. The Service includes:

• Creating and storing memories with text, photos, videos, and audio notes
• Visual timeline representation of your life events
• Cloud synchronization across your devices
• Optional end-to-end encryption for enhanced privacy
• Music integration with Spotify
• Premium subscription features

2. Eligibility

You must be at least 13 years old to use Lifeline. By using the Service, you represent that you meet this age requirement.

3. Your Account

3.1 Account Security

You are responsible for maintaining the confidentiality of your account credentials, including your password and optional master password for encryption. You agree to:

• Not share your credentials with third parties
• Notify us immediately of any unauthorized access to your account
• Use a strong, unique password

3.2 Account Accuracy

You agree to provide accurate and complete information when creating your account and to keep this information up to date.

4. Subscription and Payment

4.1 Free Tier

The basic version of Lifeline is free and includes:

• Unlimited text-based memories
• Up to 3 photos per memory
• Up to 1 video per memory
• Basic timeline visualization

4.2 Premium Subscription

Premium subscribers receive:

• Unlimited photos and videos per memory
• Advanced timeline features
• Priority support
• Early access to new features

4.3 Payment and Billing

• Subscriptions are processed through the App Store (iOS) or Google Play (Android)
• Payment is charged to your App Store or Google Play account
• Subscriptions automatically renew unless canceled at least 24 hours before the end of the current period
• You can manage or cancel your subscription in your App Store or Google Play account settings

4.4 Refunds

Refunds are handled by Apple or Google according to their respective refund policies. We do not have direct control over refund processing.

5. Your Content

5.1 Ownership

You retain all ownership rights to the content you create and upload to Lifeline, including:

• Text entries, titles, and descriptions
• Photos, videos, and audio recordings
• Reflection notes and journal entries

5.2 License to Us

By using the Service, you grant us a limited, non-exclusive, royalty-free license to:

• Store, process, and display your content
• Synchronize your content across your devices
• Create thumbnails and compressed versions of media files
• Back up your content for service reliability

This license exists solely to provide and improve the Service and ends when you delete your content or account.

5.3 Content Restrictions

You agree not to upload content that:

• Is illegal, harmful, threatening, or abusive
• Infringes on intellectual property rights of others
• Contains malware or viruses
• Violates the privacy or rights of others
• Contains spam or unsolicited promotional material

We reserve the right to remove content that violates these restrictions and to terminate accounts of repeat offenders.

6. Privacy and Data Security

6.1 Privacy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your data.

6.2 Encryption

You may optionally enable end-to-end encryption for sensitive memories using a master password. Important: If you forget your master password, we cannot recover your encrypted data.

6.3 Biometric Authentication

If enabled, biometric authentication (Face ID/Touch ID) provides quick access to the app and encrypted memories on your device.

7. Data Storage and Backups

7.1 Cloud Storage

Your data is stored on secure Firebase servers (Google Cloud Platform) with industry-standard security measures.

7.2 Local Storage

A copy of your data is cached locally on your device for offline access and faster performance.

7.3 Your Responsibility

While we implement backups and redundancy measures, you are responsible for maintaining your own backups of important data. We recommend periodically exporting your memories.

8. Sharing and Permissions

By using Lifeline, you grant the app permission to:

• Access your camera and photo library (to add photos to memories)
• Access your microphone (to record audio notes)
• Send notifications (for reminders and reflection prompts)
• Receive shared content from other apps

You can manage these permissions in your device settings at any time.

9. Service Availability

9.1 Uptime

We strive to provide reliable service but do not guarantee uninterrupted access. The Service may be temporarily unavailable due to:

• Scheduled maintenance
• Technical difficulties
• Circumstances beyond our control

9.2 Updates

We may update the app from time to time to add features, fix bugs, or improve performance. Some updates may be required to continue using the Service.

10. Prohibited Uses

You agree not to:

• Use the Service for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Interfere with or disrupt the Service
• Reverse engineer or attempt to extract source code
• Use automated systems to access the Service
• Resell or redistribute the Service

11. Intellectual Property

The Lifeline app, including its design, features, and functionality, is owned by us and protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, or create derivative works based on the Service.

12. Third-Party Services

Lifeline integrates with third-party services including:

• Firebase (Google) - authentication, storage, analytics
• Spotify - music track information
• Apple/Google - payment processing

Your use of these services is subject to their respective terms and policies.

13. Termination

13.1 By You

You may stop using the Service at any time by deleting your account through the profile settings. This will permanently delete all your data from our servers.

13.2 By Us

We may suspend or terminate your account if you:

• Violate these Terms
• Engage in fraudulent activity
• Abuse or misuse the Service

We will attempt to provide notice before termination where reasonably possible.

14. Data Retention After Deletion

When you delete your account:

• Your data is immediately marked for deletion
• Data is permanently removed from our active servers within 30 days
• Backups are purged within 90 days
• Some anonymized analytics data may be retained for service improvement

15. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

• Warranties of merchantability or fitness for a particular purpose
• Warranties that the Service will be uninterrupted or error-free
• Warranties regarding data accuracy or reliability

16. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE SHALL NOT BE LIABLE FOR:

• Loss of data or content
• Indirect, incidental, or consequential damages
• Lost profits or business opportunities
• Damages exceeding the amount paid by you in the past 12 months

17. Indemnification

You agree to indemnify and hold us harmless from any claims, damages, or expenses arising from:

• Your use of the Service
• Your violation of these Terms
• Your violation of any rights of others

18. Changes to Terms

We may modify these Terms from time to time. We will notify you of material changes by:

• Posting the updated Terms in the app
• Sending an email notification
• Displaying an in-app notice

Continued use of the Service after changes constitutes acceptance of the new Terms.

19. Governing Law

These Terms are governed by the laws of your jurisdiction of residence. Any disputes shall be resolved in accordance with applicable local laws.

20. GDPR Compliance (For EU Users)

If you are located in the European Union, you have additional rights under GDPR:

• Right to access your personal data
• Right to correct inaccurate data
• Right to delete your data ("right to be forgotten")
• Right to data portability
• Right to object to data processing

To exercise these rights, contact us at the email below.

21. Contact Us

If you have questions about these Terms, please contact us:

Email: founder@theplacewelive.org

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*By using Lifeline, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.*